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FAQ

I see a deal I want, what do I do now? 
Just buy it! As long as the deal is still active, you’ll see a ‘Buy Now’ button next to the deal. Just click that button and pay online with your RAKBANK Credit Card or Prepaid Card. Once you’ve bought the deal, we will email a deal coupon to you. When you’re ready to use your coupon, just print it out and take it to the merchant outlet promoting the deal, to redeem your purchase. To find out how to get a RAKBANK Credit Card or Prepaid Card, Click here
 
What is a deal coupon?
When you buy a deal online you will receive a deal coupon, which can be redeemed against the products/services at the merchant outlet.
 
Does the deal coupon need to be used on the same day that I buy it?
No. Please check terms and conditions for the validity of the coupon.
 
Can I buy multiple coupons for the same deal? 
Yes, you can buy multiple coupons, but please check the terms and conditions of the deal on offer, to check if multiple coupons can be purchased for that particular deal.
 
How do I use the deal coupons?
You will receive an email with your deal coupon and necessary details. Your deal coupon will have detailed information on how to exchange the coupon for the deal. Typically it is just exchanged on arrival, just like a cheque. 
 
I never got an email after buying the deal, what do I do?
Emails are sent out after the deal closes. If you do not receive the email, kindly contact us at reachus@rakbankdeals.ae.
 
Can I buy a deal coupon as a gift for someone else?
Yes.
 
If I don’t use the full value of the deal coupon in one visit, do I get a credit for the balance?
No. Kindly check the terms and conditions of your deal.
 
Can I combine my deal coupon with other deals?
No. Not unless the coupon or terms and conditions mentions so.
 
Am I billed as soon as I purchase a deal coupon?
Yes you will be billed as soon as you purchase a deal coupon.
 
Can I pay for the deal coupon by cash or cheque?
No. Payment is only accepted through RAKBANK Credit Cards or Prepaid Cards on the site.
 
Can my friend use the deal coupon instead of me?
Yes. Please check Terms and Conditions.
 
The merchant outlet won’t redeem my coupon and it has not expired.
Please contact us at reachus@rakbankdeals.ae and tell us about it. We will try and help you out.
 
Is RAKBANKdeals.ae safe?
Yes. Your RAKBANK Credit Card or Prepaid Card number is transmitted by SSL directly to the Payment Gateway. At no time is your Credit Card or Prepaid Card number stored on our site. Your Credit Card or Prepaid Card details are safe at all times.
 
How can I feature my business on RAKBANKdeals.ae?
Click here and give us your details; one of our deal consultants will get back to you shortly.