Terms and Conditions

RAKBANKdeals.ae User Agreement


www.rakbankdeals.ae ("RAKBANKdeals.ae") is owned by The National Bank of Ras Al Khaimah P.S.C (“RAKBANK”). RAKBANKdeals.ae will provide offers/deals for its valuable members and will cater exclusively to RAKBANK Credit Card, Debit Card and Prepaid Cardholders. All payments on the RAKBANKdeals.ae website must be made by VISA or MasterCard cards issued by RAKBANK (RAKBANK Credit Cards or Prepaid Cards). These deals will feature great offers from selected establishments (the “Merchant Outlets”) and the following are the terms and conditions (the “Terms and Conditions”) that will govern the RAKBANKdeals.ae website, the sale by the Merchant Outlets of products, services and experiences (the “Deal Coupon") and the general use of the RAKBANKdeals.ae website.

User Agreement

By accessing and using RAKBANKdeals.ae, you hereby agree to the Terms and Conditions. These Terms and Conditions are effective and binding upon their acceptance at the time of registration by the users of RAKBANKdeals.ae. RAKBANKdeals.ae may amend or withdraw any terms of these Terms and Conditions at any time by posting the amended terms and conditions on RAKBANKdeals.ae. All amended terms and conditions shall become effective thirty (30) days after they are posted on RAKBANKdeals.ae and any subsequent use of RAKBANKdeals.ae shall be governed by such amended terms and conditions. These Terms and Conditions and conditions related to offer shall be in addition to RAKBANK’s Credit Card and Prepaid Card Terms and Conditions, which will govern the payment and use of your designated card and determine your rights and liabilities as a cardholder. This User Agreement (the “User Agreement”) may not be amended except in writing by RAKBANKdeals.ae.  You are advised to regularly check for any amendments or updates to these Terms and Conditions. If any clause of this User Agreement shall be deemed invalid, void or for any reason, unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. In order to access, use and make purchases from RAKBANKdeals.ae, you must first become a member of RAKBANKdeals.ae by establishing a customer account ("My Account"). You must therefore read, agree and accept all of the Terms and Conditions contained in this User Agreement, RAKBANKdeals.ae’s Privacy Policy and Methods of Payment and Refund Policy before you may become a member of RAKBANKdeals.ae. BY CLICKING “I Agree to the Terms and Conditions and RAKBANKdeals.ae’s Privacy Policy and Methods of Payment and Refund Policy " YOU AGREE TO THESE TERMS AND CONDITIONS AND RAKBANKdeals.ae’s PRIVACY POLICY AND METHODS OF PAYMENT AND REFUND POLICY. IF YOU DO NOT AGREE, DO NOT CLICK ON THE BUTTON AND DO NOT USE THE RAKBANKdeals.ae WEBSITE.

Please note:

Underlined words and phrases are links to the pages and websites of our subsidiaries. By agreeing to become a member of RAKBANKdeals.ae, you also agree that your use of websites of our subsidiaries will be governed by the user agreements and policies posted on those websites. In the event of RAKBANKdeals.ae’s Terms and Conditions and Privacy Policy and Methods of Payment and Refund Policy being inconsistent with the user Agreements and policies of such other websites, the latter will prevail and control. The RAKBANKdeals.ae website may also contain links to pages and websites of the Merchant Outlets or other third parties (“Third Party Websites”).  These links are provided solely as a convenience to you and not as an endorsement by RAKBANK of the contents on such Third Party Websites.  RAKBANK is not responsible for the content of linked Third-Party Websites and does not make any representations regarding the content or accuracy of materials on such Third Party Websites.  If you decide to access linked Third Party Websites, you do so at your own risk, and we encourage you to review the terms and conditions of the Third Party Websites as they will apply to your use of such Third Party Website.

Your Membership Account - My Account

If you use RAKBANKdeals.ae, you are responsible for maintaining the confidentiality of your My Account and its access password and for restricting access to your computer and My Account.  You agree to accept responsibility for all activities that occur in relation to your My Account or its access password. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner. If you are under 18, you may use RAKBANKdeals.ae only with involvement of a parent or guardian. RAKBANKdeals.ae reserves the right to refuse services, terminate your My Account, remove or edit content on RAKBANKdeals.ae, or cancel purchase transactions in its sole and absolute discretion. If any of your details change, such as your Credit or Prepaid Card billing address, you must inform us immediately. You may update your details by signing into your My Account and updating the relevant section.

License to use the RAKBANKdeals.ae website

We hereby grant you a limited, non-exclusive, revocable license to access and make personal use of the RAKBANKdeals.ae website. You shall not download (other than page caching) or modify the RAKBANKdeals.ae website, or any portion of it, except with our express written consent.  You agree that you shall also not use the RAKBANKdeals.ae website for any of the following: in violation of any applicable law or regulation; to access data not intended for you or logging into a server or account which you are not authorised to access; to transmit, distribute, store or destroy material that is obscene, defamatory, threatening, harassing, abusive, hateful or embarrassing to another user or any other person or entity, or contains sexually explicit images or statements; to copy or adapt the HMTL code created to generate any content or the pages making up the RAKBANKdeals.ae website; to impersonate or otherwise misrepresent your identity or affiliation with any other person or entity; or to send unsolicited mail or email, making unsolicited phone calls or sending unsolicited faxes regarding promotions and/or advertising of products or services to a user of the RAKBANKdeals.ae website. The license granted under this User Agreement does not include any permission for resale, modification, reproduction, distribution, or for any public or commercial use of the RAKBANKdeals.ae website or its contents; any collection and use of any product and service listings, descriptions, or prices; any derivative use of the RAKBANKdeals.ae website or its contents; any downloading or copying of account information for the benefit of another merchant or user; or any use of data mining, robots, or similar data gathering and extraction tools. The RAKBANKdeals.ae website or any portion of it may not be copied, reproduced, duplicated, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) on the RAKBANKdeals.ae website and/or on the websites of its subsidiaries for any purpose without our express written consent. You may not use any Meta tags or any other "hidden text" utilizing RAKBANK or its subsidiaries’ names and/or trademarks without our express written consent. You may not use the RAKBANKdeals.ae website to transmit, distribute, store or destroy material, including without limitation content on the RAKBANKdeals.ae website, in a manner that will infringe the copyright, trade mark, trade secret or other intellectual property rights of RAKBANK or others or violate the privacy, publicity or other personal rights of others.  Any unauthorized use forthwith terminates the permission or license granted by us hereunder.  We also grant you a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page only of the RAKBANKdeals.ae website for personal use as long as the hyperlink does not portray the RAKBANKdeals.ae website, RAKBANK and/or its subsidiaries, or any of RAKBANK’s and/or its subsidiaries’ products and/or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any RAKBANK or any of its subsidiaries’ logo or other proprietary graphic or trademark as part of the hyperlink for any purpose without our express written consent.  You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the RAKBANKdeals.ae website or any of its content, or in any way reproduce or circumvent the navigational structure or presentation of the RAKBANKdeals.ae website or any of its content, to obtain or attempt to obtain any materials, documents or information through any means not normally made available through the RAKBANKdeals.ae website,. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the RAKBANKdeals.ae website or any of the systems or networks comprising or connected to the RAKBANKdeals.ae website, to attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the RAKBANKdeals.ae website.  You also agree that RAKBANK may, in its sole discretion and without prior notice to you, terminate or suspend your access to the RAKBANKdeals.ae website and/or your My Account for any reason, including without limitation: (1) any attempt by you to gain unauthorized access to the RAKBANKdeals.ae website or you assisting any unauthorized third party in attempting to do so, (2) overcoming software security features limiting use of or protecting any content of the RAKBANKdeals.ae website, (3) discontinuance or material modification of the RAKBANKdeals.ae website or any service offered on or through the RAKBANKdeals.ae website, (4) any violation by you of this User Agreement, (5) your failure to pay for any Deal Coupon or other purchases on the RAKBANKdeals.ae website, (6) any suspected or actual copyright infringement by you, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. You agree that RAKBANK will not be liable to you or to any third party for termination or disruption or suspension of your access to the RAKBANKdeals.ae website and/or your My Account.

Electronic communication

When you visit RAKBANKdeals.ae or send e-mails to us, you are communicating with us electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on RAKBANKdeals.ae. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. By subscribing or registering with RAKBANKdeals.ae, you agree and consent to receive daily promotional e-mails from RAKBANKdeals.ae or products and services offered by RAKBANK or marketed by RAKBANK. These emails announce new deal coupons, changes and features added to RAKBANKdeals.ae to enhance your RAKBANKdeals.ae experience as well all special promotions that may be hosted by RAKBANKdeals.ae. Kindly refer to our privacy policy for more details on the use of your personal information. To stop receiving our marketing emails, send an e-mail to us at reachus@rakbankdeals.ae with “Opt-Out” in the subject or follow the opt-out procedures set forth in such marketing emails.


It is your responsibility to obtain and maintain all telephone, computer hardware and other equipment required to access RAKBANKdeals.ae and settle all charges related thereto. RAKBANKdeals.ae shall not be liable for any damages to your equipment resulting from the use of RAKBANKdeals.ae.

Deal Coupon redemption

RAKBANKdeals.ae is engaged by the Merchant Outlet displayed on RAKBANKdeals.ae to promote its products, services and experiences. This means we collect money from you on the Merchant Outlet's behalf and issue Deal Coupons for you to redeem for products, services and experiences provided by these Merchant Outlets. The respective Merchant Outlet, not RAKBANKdeals.ae, is the seller of the product, service or experience that you have purchased on the RAKBANKdeals.ae website, and is solely responsible for redeeming any RAKBANKdeals.ae Deal Coupon that is purchased by you from the RAKBANKdeals.ae website.  The offers made through RAKBANKdeals.ae made by the Merchant Outlets cannot be availed in conjunction with any other offers made by the Merchant Outlets.  Such offers will not be valid during the sale periods of any of the Merchant Outlets. RAKBANK takes no responsibility for the products, services or experiences for which Deal Coupons may be redeemed, and does not warrant the standard, usability quality, or other aspect of any product, service or experience for which a Deal Coupon is redeemed.  The provision of the products, services or experiences  by each respective Merchant Outlet are subject to the separate contractual terms and conditions on which they are offered and may be withdrawn or amended at any time without notice. RAKBANK bases its promotional material on information provided by the Merchant Outlet or its affiliates makes no warranty about the standard, quality, merchantability or fitness for purpose of any product, service or experience offered by any Merchant Outlet. Please be careful with your Deal Coupon and the codes displayed on it. These codes can be redeemed by anyone and once used cannot be redeemed again. RAKBANK will not be responsible for any refunds in any situations. If these codes are given to the Merchant Outlet at the time of reservation and if not utilized for the reservation, the Merchant Outlet may, at its discretion, consider the Deal Coupon redeemed and RAKBANKdeals.ae will not be responsible for any refunds in any situations, and you will have to settle any discrepancy directly with the Merchant Outlet.

Intellectual Property

All content included on the RAKBANKdeals.ae website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is owned by RAKBANK or its content suppliers and are variously protected by the laws of the UAE and other countries.  All product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g. all capital letters), (collectively, "Marks") are trademarks owned by or licensed to RAKBANK unless otherwise noted. The Marks on the RAKBANKdeals.ae website are variously protected by the laws of the UAE and other countries. Except as otherwise stated in this User Agreement, you may not use may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content on the RAKBANKdeals.ae website, in whole or in part without the express permission of RAKBANK or the respective copyright or Mark owner. All content as compiled on the RAKBANKdeals.ae website is the exclusive property (including copyright) of RAKBANK, with RAKBANK as author for this compilation, and is protected by U.A.E. and international copyright laws. Photographs of all products and services displayed on the RAKBANKdeals.ae website are for illustrative purposes only and you are requested to read and confirm the details and description of the Deal Coupon before purchasing it from the RAKBANKdeals.ae website.

Defamatory or Damaging Material

Descriptions and images are provided by each Merchant Outlet and displayed on RAKBANKdeals.ae.  Such descriptions and images are neither endorsed by RAKBANK nor is RAKBANK responsible for such descriptions and images.  We therefore rely on your input for us to either make changes to or remove from the RAKBANKdeals.ae website any descriptions and/or images that you may consider to be defamatory, damaging or insulting material. If you believe that any content on or advertised on the RAKBANKdeals.ae website contains descriptions or images that are defamatory, damaging or insulting, please notify us immediately via email at reachus@rakbankdeals.ae. Once you have provided us such notification, we will undertake all reasonable endeavors to investigate the claim, and if necessary, remove the defamatory, damaging or insulting content from the RAKBANKdeals.ae website within a reasonable timeframe. 

Conditions of Sale and Payment Terms

To purchase any Deal Coupon on RAKBANKdeals.ae, you must be (a) at least eighteen (18) years of age or the applicable adult age in the relevant jurisdiction, (b) a natural person (therefore not a corporation, partnership or other legal entity), and prior to the purchase of any Deal Coupon on RAKBANKdeals.ae, you must provide us with a valid RAKBANK Credit Card or Prepaid Card number and associated payment information including all of the following: (i) your name as it appears on the relevant card, (ii) your card number, (iii) the card type, (iv) the date of expiration on the card and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but in any case within thirty (30) days of Credit Card authorization. All sales of Deal Coupons are final and all charges from those sales are NONREFUNDABLE. RAKBANKdeals.ae will not pass on your personal or Credit Card or Prepaid Card details to any third party except where an additional security check may be deemed necessary. We shall be entitled to process your data in accordance with the terms of our Privacy Policy which please review for further information.

Methods of Payment, Credit Card and Prepaid Card Terms and Taxes

All payments on the RAKBANKdeals.ae website must be made by VISA or MasterCard cards issued by RAKBANK (the “Approved Cards”).  RAKBANKdeals.ae may, in its sole and absolute discretion, limit or prevent the use of the Approved Cards on RAKBANKdeals.ae.  IF A CARD OTHER THAN AN APPROVED CARD IS USED FOR ANY TRANSACTION ON RAKBANKDEALS.AE, THE TRANSACTION WILL BE VOID AND IT WILL TAKE A MINIMUM OF 60 WORKING DAYS TO REFUND THE MONIES USED IN THE TRANSACTION. RAKBANKdeals.ae may occasionally expressly permit forms of payment additional to the Approved Cards provided that you hereby agree to all restrictions, terms and conditions associated with such additional forms of payment. RAKBANK’s Credit Card and Prepaid Card Terms and Conditions govern the payment and use of your designated card, and you must refer to those Terms and Conditions and not the RAKBANKdeals.ae User Agreement to determine your rights and liabilities as a cardholder. YOU, AND NOT RAKBANKDEALS.AE, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD OR PREPAID CARD BY A THIRD PARTY. You agree to pay all taxes, fees and charges incurred or charged in connection with your purchases on RAKBANKdeals.ae at the rates in effect when the charges were incurred. Unless you notify RAKBANKdeals.ae of any discrepancies within sixty days (60)  after they first appear on your Credit Card or Prepaid Card statement, you agree that they will be deemed accepted by you for all purposes. If RAKBANKdeals.ae does not receive payment from your Credit Card or Prepaid Card issuer, you agree to immediately pay all amounts due upon demand by RAKBANKdeals.ae.


You agree to indemnify and hold RAKBANKdeals.ae and (as applicable) its parent, subsidiaries, affiliates, officers, directors, agents, and employees harmless from any claim or demand (including all or costs or expenses incurred by RAKBANKdeals.ae, including, without limitation, RAKBANKdeals.ae’s attorneys’ fees and legal costs) made by any third party due to or arising out of your breach of this User Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. RAKBANKdeals.ae is not responsible for the quality of products, services or the experience provided by the Merchant Outlet. However, if you are dissatisfied with the products, services or the experience offered by Merchant Outlet, please feel free to write to us at reachus@rakbankdeals.ae and RAKBANKdeals.ae will look into the matter immediately. RAKBANKdeals.ae shall carry out transactions or refunds in its sole and absolute discretion.


RAKBANKDEALS.AE IS PROVIDED BY US ON AN:  "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, CURRENTNESS AND/OR TIMELINESS OF ANY CONTENT, INFORMATION, SOFTWARE, TEXT, GRAPHICS, LINKS OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF RAKBANKDEALS.AE (INCLUDING THOSE PROVIDED ON THIRD PARTY WEBSITES) OR THAT THE OPERATION OF RAKBANKDEALS.AE OR THIRD PARTY WEBSITES WILL BE ERROR FREE AND/OR UNINTERRUPTED. YOU EXPRESSLY AGREE THAT YOUR USE OF RAKBANKDEALS.AE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RAKBANKDEALS.AE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF RAKBANKDEALS.AE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES ON ANY ACCOUNT WHATOSOEVER. RAKBANKDEALS.AE’S LIAIBLITY IN ANY CIRCUMSTANCE IS LIMITED TO THE PRICE, IF ANY, PAID BY YOU TO RAKBANKDEALS.AE FOR THE DEAL COUPON. RAKBANK is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, delays, failures, computer equipment, software, failure of any email due to technical problems or traffic congestion on the Internet or on the RAKBANKdeals.ae website or combination thereof, including any injury or damage to any users or to any person's computer related to or resulting from participation or downloading materials in connection with the RAKBANKdeals.ae website. RAKBANK is neither responsible nor guarantees the quality of the products/services at the participating Merchant Outlets nor is it liable for any defects or shortcomings or for facilitating the process of the goods/services so obtained/availed by RAKBANK Credit Cards and Prepaid Cards at the participating Merchant Outlet.


Please review our other policies, such as our Privacy Policy and Methods of Payment and Refunds Policy posted on this site. These policies also govern your use of RAKBANKdeals.ae. The failure of RAKBANK to exercise or enforce any right or provision of this User Agreement shall not constitute a waiver of such right or provision.  If any provision of this User Agreement is found by a court of competent jurisdiction to be invalid, the court should nevertheless endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this User Agreement remain in full force and effect. This User Agreement is fully assignable by RAKBANK and will be binding upon and inure to the benefit of RAKBANK’s successors and assigns. By accessing and using RAKBANKdeals.ae, you agree that the laws of the United Arab Emirates, without regard to principles of conflict of laws, will govern this User Agreement and any dispute of any sort that might arise between you and RAKBANKdeals.ae or its associates and affiliates. The courts of the Emirate of Ras Al Khaimah shall have jurisdiction over any dispute arising out of or connected with this User Agreement.  The application of the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly excluded.